FAQs

About Rabwell PLC: Your Trusted Partner in Industrial Automation

At Rabwell Automation Co., Ltd., we are a leading distributor of industrial automation products, headquartered in New York with over a decade of experience in the field. Our mission is to empower businesses worldwide by providing high-quality, reliable replacement parts and solutions that minimize downtime and optimize operations. We stock more than 10,000 product lines from top brands like Allen-Bradley, Siemens, and Schneider, ensuring compatibility and performance for your PLC systems, I/O modules, and more.

What sets us apart? As a dedicated distributor, we focus on affordability without compromising quality—offering refurbished and compatible alternatives at competitive prices with preferential discounts for bulk or repeat orders. Our global warehouses in the United States, Canada, and Hong Kong enable lightning-fast shipping (typically 2-3 business days) via trusted carriers like UPS, DHL, and FedEx. We export to regions including the US, South America, Europe, Southeast Asia, the Middle East, and Africa, making us a truly international partner.

Whether you’re an engineer troubleshooting a fault or a procurement manager sourcing parts, we prioritize secure shopping, expert support, and customer satisfaction. Our team is always ready to provide tailored quotes and advice to help you make informed decisions.

Rabwell PLC FAQs: Answers to Your Industrial Automation Questions

Explore our comprehensive FAQs to address common queries about buying industrial automation parts, shipping, payments, and more from Rabwell PLC. As a trusted distributor, we’re here to help you find reliable PLC replacements and solutions.

Why should I buy from Rabwell PLC instead of the original manufacturer?

We specialize in providing cost-effective alternatives and replacements for industrial automation parts, often at lower prices than OEMs while maintaining high quality and compatibility. Unlike manufacturers, we offer a vast in-stock inventory (over 10,000 items) for immediate shipment, reducing your downtime. Plus, our global warehouses and express shipping options ensure faster delivery worldwide. Many customers choose us for our preferential discounts, personalized quotes, and reliable refurbished options that perform just as well as new parts.

Are your products genuine and reliable?

Yes, all our products are sourced from reputable suppliers and undergo quality checks to ensure they meet industry standards. We focus on compatible replacements and refurbished items that are fully tested for functionality. With our high reputation in the industrial automation field, we back every purchase with warranties and support. If you’re unsure about compatibility (e.g., for Allen-Bradley 1734 series modules), our experts can guide you.

What payment methods do you accept?

We offer secure and convenient payment options including Visa, Mastercard, AMEX, Discover, JCB, PayPal, and Diners Club. All transactions are encrypted to protect your information, giving you peace of mind during checkout.

How long does shipping take, and where do you ship to?

Most in-stock orders ship within 2-3 business days from our warehouses in the US, Canada, or Hong Kong. Delivery times vary by location: 3-7 days for express options via UPS, DHL, or FedEx. We ship worldwide to the United States, South America, Europe, Southeast Asia, the Middle East, Africa, and beyond. Check our Shipping Policy for details on duties, tracking, and any restrictions.

Do you offer discounts or bulk pricing?

Absolutely! We provide preferential discounts for bulk orders, repeat customers, or custom quotes. Simply use our “Request Quote” form on product pages or contact our team—we’ll tailor pricing to your needs and respond within 24 hours.

What is your return and warranty policy?

We stand behind our products with a satisfaction guarantee. Most items come with a 30-day return window and a warranty period (typically 1-2 years, depending on the product). If there’s an issue, contact us for easy returns or replacements. Full details are in our Policy section.

How can I get help with product selection or technical questions?

Our team of specialists is available for expert advice. Use the “Contact Us” page, call us, or request a quote—we can recommend alternatives, confirm compatibility, or even provide troubleshooting tips based on your specific setup.

Is shopping on your site secure?

Yes, we use advanced encryption and secure protocols to protect your data. We never store sensitive payment information, and all transactions comply with industry standards for safe online shopping.

If you have more questions or need a custom solution, reach out today—let’s keep your operations running smoothly!